Support email

For more efficient and transparent communication, we recommend that our customers always contact us via our official support email address. Response times may vary, as we assist many customers daily; however, emails are generally successfully answered within 24 hours.

We always recommend that our customers contact us through our support email, as each situation can then be resolved in a smooth and efficient manner.

Through email support, we can handle matters related to refunds, chargebacks, and damaged products. Therefore, we would like to explicitly advise all customers not to file complaints through the payment portal, as we guarantee the resolution of any issue via email support; if necessary, we can process refunds or other matters without difficulty.

Our official support email address is:

shopreluzza@gmail.com

Please always contact us through this address, as we guarantee the resolution of your issue without inconvenience.

Thank you!